Question 1

What services do you offer?

Accepted Answer

We specialise in balloon garland creations, event styling services, graphic designs and floral arrangement including custom designs for all occasions.

Question 2

Do you offer consultations?

Accepted Answer

Yes, we offer consultations to better understand your event vision and preferences. During the consultation, we'll discuss your ideas, colour schemes, themes, and any specific requirements you have in mind.

Question 3

What types of events do you specialise in?

Accepted Answer

We specialise in a wide range of events, including weddings, birthdays, baby showers, corporate events, and more. Our versatile styling expertise allows us to cater to various occasions.

Question 4

What is included in your balloon garland and event styling packages?

Accepted Answer

Our packages typically include the design and creation of balloon garlands, backdrop installations, table centrepieces, and other decor elements, along with delivery and setup services.

Question 5

What is the price range for your balloon garlands and event styling services?

Accepted Answer

Our prices vary depending on the size and complexity of the design, as well as any additional styling services required. Please contact us for a customised quote based on your specific event needs.

Question 6

Can you customise my event design and setup?

Accepted Answer

Definitely! We specialise in creating custom balloon garlands and event styling to match your unique preferences and themes. Whether it's the overall setup or specific design elements, Team Believents is committed to personalising every aspect of your event, ensuring every detail reflects your vision.

Question 7

Can I provide my own decorations or materials?

Accepted Answer

We are open to incorporating any special items or decorations you'd like to include in our designs. We'll work with you to seamlessly integrate them into the overall decor.

Question 8

Are you available for events outside of your service location?

Accepted Answer

While our primary service areas are West, South Brisbane and surrounding areas, we may consider traveling to nearby areas for special events. Please contact us to discuss the details.

Question 9

How far in advance should I book your services?

Accepted Answer

We recommend booking at least 4-6 weeks in advance to ensure availability, especially for large or custom orders. However, if you find yourself needing our services within 1-2 weeks of your event, we will do our best to make it work as long as we have the required items in stock.

Question 10

How long do balloon garlands last?

Accepted Answer

Our balloon garlands typically last for about 1-2 weeks, depending on the environment and weather conditions. They look their best within the first 48 hours of setup.
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Question 11

Are your balloons environmentally friendly?

Accepted Answer

We are committed to sustainability and use high-quality, biodegradable latex balloons whenever possible. We also follow responsible disposal methods and encourage our clients to do the same after the event.

Question 12

How long does the setup take?

Accepted Answer

The time we take to set up varies, usually between 1-2 hours, depending on the setup's size and complexity. This includes meticulous arrangement and time to capture photographs, ensuring every detail is  is beautifully executed.

Question 13

When do you set up for the event?

Accepted Answer

We typically schedule our setup to start at least 2 hours before the event. This timing considers the project's complexity and the venue's specific requirements. If your event is at a personal location, we can arrange to set up either the day before or on the morning of the event, depending on what works best for both parties.

Question 14

What is your cancellation and refund policy?

Accepted Answer

For cancellations, we request notification at least four weeks prior to the event to qualify for a partial refund. Please note that a 20% administration fee of the total booking cost will be deducted. Items specifically ordered for the event before this four-week period will be charged to the client or deducted from the deposit.Unfortunately, if a cancellation is made with less than four weeks' notice, the paid deposit is non-refundable.

Question 15

What is your postponement policy?

Accepted Answer

Please inform us at least four weeks before your event if you need to postpone. We allow one postponement, with the new date scheduled within twelve months of the original date. Failure to meet these conditions will result in cancellation. Please note, refunds are not provided for weather-related issues, except in cases of force majeure. Our standard cancellation and postponement policies apply to weather-related changes.

Question 16

Do you offer delivery and setup services for hired props?

Accepted Answer

Yes, we provide delivery and professional setup services for your convenience. The fee will vary based on the event's location and the complexity of the installation.

Question 17

When do you handle removal?

Accepted Answer

We typically handle removal right after the event ends, and you're welcome to keep the balloons if you wish. Removals outside of our regular business hours (9 am - 5 pm) incur an additional $50 fee. If preferable, we can arrange next-day removal to avoid this fee.

Question 18

How do we handle changes or updates to our order?

Accepted Answer

We understand that event details can evolve. For any changes or updates, please contact us as soon as possible. We'll make every effort to accommodate your needs, although some changes may be subject to availability and additional costs.

Question 19

What happens in case of inclement weather for outdoor events?

Accepted Answer

For outdoor events, we recommend having a backup indoor location. If severe weather is forecasted, we will contact you to discuss options, which may include rescheduling or modifying the setup to better suit indoor conditions.

Question 20

Do you have any special promotions or discounts available?

Accepted Answer

We occasionally run special promotions and offer discounts on our services. Stay updated by subscribing to our newsletter and following us on social media for the latest offers.

Question 21

How do I book your services?

Accepted Answer

Booking our services is easy! Simply contact us through our website, phone, or email to discuss your event details. We'll guide you through the booking process, including any required deposits, contracts, and timelines.

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